Q: What will happen if an item in my order is found to be Out-of-Stock?Ī: In rare cases that an item that you purchased is found to be out of stock during the fulfillment process, a member from our team will contact you immediately to inquire about a possible substitution. Our warehouse operates Monday through Friday 9:00am until 5:00pm However, all domestic orders ship free!Ī: Our retail locations are open every day from 9:00am to 9:00pm, with some locations opening at 10:00am until 9:00pm. Contacting us via email or through our website typically has a response time between 24 to 48 hours during business hours, excluding weekends and holidays.Ī: Unfortunately we do not ship to countries outside of the United States. The best method of communication with our customers is through email. Once we receive the package back at our shipping department we will be glad to modify or cancel and refund the order.Ī: Unfortunately, we do not offer phone support at this time. If necessary, you may refuse the package at the time of delivery. Please be aware that once a package has been processed, the order will no longer be able to be cancelled. In some cases, we may cancel the order if the package has not yet begin processing with our shipping department. EST, it will ship out the following Monday.Ī: Unfortunately we are unable to cancel, modify, or make changes to an order once the order has been placed. If any order is placed Friday after 3:00p.m. Orders placed after that time will ship out the following business days. Q: How do I get the coupon for Buy 2 Get 1 House Juice or Buy 4 Get 1 Coils?Ī: No coupon is necessary! Simply add 3 or more House E-Liquids to your Cart or 5 or more coils and the discount will automatically apply when you view your cart!Ī: Orders placed on weekdays before 3:00p.m. Any order placed after 3:00pm on Friday or during the weekend will be available the following business day (Monday) at 5:00pm Once the order is ready at our retail location, you will receive a call to your contact number on your account to inform you that it is available. If an order is placed before 3:00pm on a weekday, it will be ready at the store by 5:00pm the same day! Any order placed after 3:00pm will be available for pick up the following business day at 5:00pm. Please visit (insert retail locations that offer CBD) page to find your nearest Kings of Vapor location that offers CBD.Ī: Unfortunately, with age restrictions on vaping products we can not complete an order over the phone.Ī: Ship To Store is a convenient way for residents in NE Ohio to have their order ready and waiting for them in-store when they arrive. Q: Where are the CBD products on your website?Ī: Our CBD products are only available in-store at our retail locations and unfortunately are not available for purchase on our website. Q: Who can order from A: Anyone of legal smoking age 18+ in most places. These are the most common questions our #vapefam send our way! Any orders placed after 2:00 PM EST on Friday will not ship until the following Monday. Orders ship only on Monday through Friday. Any orders placed after this will ship the following business day as long as items are in stock. Same day shipping cut-off is at 2 PM EST. Most items are in stock and ready to ship. Unfortunately, we are unable to cancel custom-made and special-order items. If an item has already been processed for shipment, cancellation is no longer an option. The customer is to save all packaging and shipping materials until notified otherwise.Ĭustomers may cancel an order at any point prior to shipment. In the rare event that an item arrives damaged or defective, the customer is responsible for letting us know via phone or email within 24 hours of receipt.
If you are unsure of how a product will look in real life, we encourage you to contact us for more information before placing your order. We cannot guarantee that a product's color will match exactly what you see on your computer screen, as all screens are different. All returns must be authorized first by phone or email.Ĭustom-made and special-order items are not returnable.
KEEP IT 100 MILK STRAWBERRY FULL
We accept returns due to manufacturer's defects in sellable condition in all original packaging within 30 days of purchase for a full refund minus all shipping costs.
0 kommentar(er)
